Shipping Policy

All our shipments are sent with DHL (express), FedEx, Hermes or UPS from our warehouse in Germany. The customer receives a tracking number once booked. Delivery within a requested time is not possible.

Once picked up at our warehouse oyku studio cannot be held responsible for shipping delays or unforeseen events.

If DHL (express), FedEx, Hermes, UPS cannot deliver at the stated address, the order is returned to oyku studio at the customers expense.

Delivery time is only indicative as it may vary from country to country. In addition, oyku studio reserves the right to delay any order due to payment validation checks.

Delivery time is usually 4-7 days within Europe. For orders outside EU delivery time may vary from 5-10 days.

At the moment international shipping is unpredictable, and which countries it's possible to ship to and which not is constantly changing. Please contact us if you'd like to ship an item to a destination not included.  

Note: As your parcel is processed through customs, you may be charged for import duties, taxes and handling fees. Customs policies and import duties vary from country to country so unfortunately we can’t estimate these charges or take responsibility for the cost. Also not that as a small business, we do not have to charge VAT in Germany, therefore there is also no German VAT to remove for orders going abroad.

If you still need help do not hesitate to contact us via contact@oykustudio.com <3